92pakr Privacy Policy

Welcome to the 92pakr Privacy Policy. 92pakr is committed to protecting the privacy and personal data of all individuals who interact with our platform — whether you are a registered player, a prospective member, or simply a visitor browsing our website. This Privacy Policy sets out the principles and practices that govern how 92pakr collects, processes, stores, shares, and protects personal information in connection with the 92pakr website and all related services.

This Privacy Policy applies to all personal data collected through the 92pakr website at 92pakr.org, our mobile-optimised web application, our customer support channels (including live chat), and any other service or feature through which 92pakr interacts with individuals. It does not apply to third-party websites, payment processors, or gaming providers that may be accessible from the 92pakr platform via links — those parties maintain their own privacy practices.

By registering an account on 92pakr, by using the platform in any capacity, or by continuing to browse the 92pakr website, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree to the terms of this Privacy Policy, you should discontinue use of the 92pakr platform immediately.

92pakr is an online casino and sports betting platform operated under international gaming licensing standards. The platform serves English-speaking players across Pakistan, offering a comprehensive library of casino games, live dealer tables, and sports betting markets — including Pakistan Super League (PSL) cricket and international sporting events.

For the purposes of this Privacy Policy, 92pakr acts as the data controller in respect of all personal data collected directly from users via the 92pakr website and customer support channels. Where third-party service providers process data on 92pakr's behalf (for example, payment processors and KYC verification providers), those parties act as data processors under formal data processing agreements that require them to maintain appropriate security and confidentiality standards.

If you have any questions about who controls your data or how it is being used, please contact our dedicated Data Protection contact via the details provided in Section 15 of this Policy.

92pakr collects personal data from a number of sources and through a number of different mechanisms. The categories of personal data we collect, and the context in which each category is collected, are set out in detail below.

92pakr uses the personal data we collect for specific, legitimate purposes that are directly connected to operating a safe, compliant, and enjoyable gaming platform. We do not use personal data for purposes that are incompatible with the original reason it was collected. The primary purposes for which 92pakr processes personal data are as follows:

• Account Registration & Management: To create and maintain your 92pakr account, verify your identity and age (21+ requirement), and administer your account settings and preferences.
• Payment Processing: To process deposits via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and debit cards, and to execute withdrawal requests to your verified payment method in PKR.
• KYC & Compliance: To fulfil our obligations under applicable anti-money laundering (AML) regulations and to conduct Know Your Customer (KYC) checks using CNIC and NADRA verification data where applicable.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, bonus abuse, multi-accounting, and other prohibited conduct as defined in our Terms and Conditions.
• Customer Support: To respond to your queries, complaints, and requests via live chat and email, and to maintain records of support interactions for quality assurance purposes.
• Responsible Gaming: To monitor your gaming behaviour for signs of problem gambling, to administer the responsible gaming tools you activate (deposit limits, self-exclusion, cool-off periods), and to contact you proactively if your usage patterns indicate potential harm.
• Platform Improvement: To analyse usage data and technical data in aggregate to improve the performance, usability, and content of the 92pakr platform.
• Marketing Communications: To send you promotional emails, bonus offers, and platform updates — but only where you have explicitly opted in to receive such communications. You may opt out at any time.
• Legal Obligations: To comply with applicable laws, regulatory requirements, court orders, and requests from competent authorities.

92pakr processes personal data only where there is a valid legal basis for doing so. Depending on the specific processing activity, the applicable legal basis is one of the following:

• Contractual Necessity: Processing that is necessary to perform the contract between 92pakr and the account holder — specifically, to operate your account, process your payments, and deliver the gaming services you have signed up for.
• Legal Obligation: Processing that is required to comply with applicable legal and regulatory obligations, including AML requirements, KYC verification mandates, and responses to lawful requests from regulatory or law enforcement authorities.
• Legitimate Interests: Processing that is necessary for 92pakr's legitimate business interests, where those interests are not overridden by your fundamental rights and freedoms. This includes fraud detection, platform security, responsible gaming monitoring, and aggregate usage analytics.
• Consent: Processing based on your freely given, informed, and specific consent — primarily for marketing communications and for optional data uses that are not required for account operation. You may withdraw your consent at any time by contacting support or updating your account notification preferences.

92pakr does not sell your personal data to third parties. We do not share personal data with third-party advertisers or data brokers. Your personal information is shared with third parties only in the limited circumstances described below, and only to the extent necessary for the specific purpose identified:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and our debit card processing partners receive the minimum financial data necessary to process your deposit or withdrawal transaction. These parties process data under their own regulatory obligations and privacy frameworks.
• KYC & Identity Verification Providers: Third-party identity verification services that assist 92pakr in verifying CNIC data, confirming age, and fulfilling AML screening obligations may receive your identity documents. All such providers are bound by strict data processing agreements.
• Technology & Platform Providers: Hosting infrastructure providers, cloud service operators, cybersecurity vendors, and game content providers (live dealer studios and slot developers) may have access to platform data in the course of delivering their services. Access is restricted to what is operationally necessary.
• Customer Support Tools: Our live chat platform provider processes the content of support conversations. Support data is retained for quality assurance and dispute resolution purposes only.
• Legal & Regulatory Authorities: 92pakr will disclose personal data to competent regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law, regulatory directive, or valid legal process.

The 92pakr website uses cookies and similar tracking technologies to provide a functional, personalised, and secure user experience. A cookie is a small text file placed on your device by a web server. Cookies do not harm your device and do not contain executable code. The categories of cookies used on the 92pakr platform are as follows:

• Strictly Necessary Cookies: These cookies are essential for the 92pakr website to function correctly. They enable core features such as account login sessions, secure payment flows, and platform navigation. Strictly necessary cookies cannot be disabled without severely impacting platform functionality.
• Performance & Analytics Cookies: These cookies collect anonymised data about how visitors use the 92pakr website — which pages are visited most frequently, how long sessions last, and where errors occur. This data is used to improve platform performance and user experience.
• Functional Cookies: These cookies remember your preferences and settings, such as your chosen language, display preferences, and responsible gaming configuration, so that you do not need to reconfigure them on every visit.
• Security Cookies: These cookies support 92pakr's fraud detection and account security systems by identifying unusual login behaviour or suspicious activity patterns.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookie categories may affect the functionality of the 92pakr platform. Detailed cookie management instructions for major browsers (Chrome, Firefox, Safari, Edge) are available from the respective browser's support documentation.

92pakr retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following retention periods apply to the main categories of personal data held by 92pakr:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Anonymised aggregate data may be retained indefinitely for statistical and platform improvement purposes.

92pakr takes the security of your personal data seriously and implements a comprehensive set of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security infrastructure includes:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the 92pakr platform is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser's address bar when using 92pakr.
• Encrypted Data Storage: Sensitive personal data and financial information stored on 92pakr servers is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within 92pakr's internal systems is restricted on a strict need-to-know basis. All staff with access to personal data receive mandatory data protection training.
• Two-Factor Authentication (2FA): 92pakr supports two-factor authentication for all registered accounts. We strongly recommend enabling 2FA via your account security settings to add an additional layer of protection to your login process.
• Fraud Detection Systems: Automated systems continuously monitor platform activity for indicators of unauthorised access, suspicious login patterns, and fraudulent transactions.
• Regular Security Audits: 92pakr's security infrastructure is subject to periodic independent audits and penetration testing to identify and remediate potential vulnerabilities.

As an individual whose personal data is processed by 92pakr, you hold a set of rights in relation to that data. 92pakr is committed to facilitating the exercise of these rights in a timely and transparent manner. Your rights include the following:

• Right of Access: You have the right to request a copy of the personal data that 92pakr holds about you. We will provide this information within 30 days of receiving a valid request.
• Right to Rectification: You have the right to request correction of any personal data that is inaccurate or incomplete. For minor corrections (such as updating your contact number or email address), you can make changes directly in your account settings.
• Right to Erasure: You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. Note that this right is subject to overriding legal obligations; 92pakr may be required to retain certain data for AML or regulatory compliance purposes even after an erasure request.
• Right to Restrict Processing: You have the right to request that 92pakr restricts the processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to processing of your personal data where 92pakr relies on legitimate interests as the legal basis. You also have an unconditional right to object to processing for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact the 92pakr Data Protection team via live chat or by emailing [email protected] (plain text — not a clickable link). We will respond to all valid data rights requests within 30 calendar days. In cases of complexity or high volume, this period may be extended by an additional 60 days, in which case we will notify you of the extension and the reason for it.

92pakr operates under international gaming licensing standards and may use third-party service providers (such as cloud hosting infrastructure, live dealer studio operators, and KYC verification platforms) that are located outside of Pakistan. As a result, personal data may be transferred to and processed in countries other than Pakistan.

Where personal data is transferred internationally, 92pakr ensures that adequate protections are in place to safeguard your data to a standard equivalent to the protections available under applicable data protection law. These protections may include:

• Standard contractual clauses or data transfer agreements with the receiving party that impose binding data protection obligations.
• Transfers to jurisdictions that have been assessed as providing an adequate level of data protection by the relevant regulatory authority.
• Supplementary technical measures (such as end-to-end encryption) where contractual safeguards alone are deemed insufficient.

If you would like further information about the safeguards in place for any specific international data transfer, please contact the 92pakr Data Protection team using the details provided in Section 15.

If 92pakr becomes aware that personal data has been collected from an individual under the age of 21 — whether through a false declaration during registration or any other means — the following immediate steps will be taken:

• The account will be suspended immediately pending investigation.
• All real-money balances and winnings associated with the account will be frozen.
• Deposits made to the account will be returned to the original payment source after deducting any bonuses claimed.
• All personal data associated with the account will be deleted from 92pakr's systems as soon as operationally possible, subject to any legal retention requirements.

If you are a parent or guardian and believe that a person under the age of 21 in your care may have registered on the 92pakr platform, please contact our support team immediately via 24/7 live chat. We take these situations extremely seriously and will act without delay.

The 92pakr platform integrates with a number of third-party service providers in order to deliver a complete gaming experience. These include live dealer game studios, slot and RNG game developers, payment gateway operators (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), and customer support tooling providers.

While 92pakr takes care to engage only reputable and appropriately certified third-party providers, it is important to understand that each of these providers operates under their own privacy policies and data practices. 92pakr is not responsible for the data practices of third-party providers beyond the terms of the data processing agreements in place with those providers.

92pakr does not embed third-party advertising scripts, social media tracking pixels, or external analytics services that would allow third parties to collect personal data about you from the 92pakr platform without your knowledge. All third-party integrations on the 92pakr platform serve a direct functional purpose in connection with the services you have signed up for.

92pakr reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When we make material changes to this Privacy Policy — meaning changes that significantly affect how your personal data is collected or used — we will notify registered users in advance via the email address on file or via a prominent in-platform notification.

Minor updates, such as typographical corrections, clarifications that do not alter the substance of the Policy, or changes required by regulatory guidance, may be implemented without advance notice. The effective date displayed at the top of this page will be updated each time the Privacy Policy is revised.

Your continued use of the 92pakr platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how 92pakr is protecting your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which 92pakr processes your personal data, please get in touch with our Data Protection team using the contact details below. All contact information is provided as plain text only and is not clickable.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the chat widget on the 92pakr platform
• Response Time: Data protection enquiries are handled within 5 business days. Formal data rights requests (access, erasure, portability) are processed within 30 calendar days as required.

When submitting a data rights request, please include your registered email address and account username so that our team can locate your records efficiently and respond to your request without unnecessary delay.